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Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.

By: Contributor(s): Material type: TextPublication details: New York : Portfolio, 2006.Description: xxi, 266 p. : ill. ; 24 cmISBN:
  • 1591841097
  • 9781591841098
Subject(s): DDC classification:
  • 658.8/343 22
LOC classification:
  • HF5415.335 .D46 2006
Online resources:
Item type: Delbert W. Baker Special Leadership Collection
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Judith Thomas Library Delbert W. Baker Special Leadership Collection DWB Special Leadership Collection HF 5415.335 .D46 2006 (Browse shelf(Opens below)) AUA019880 Available AUA019880

Includes index.