Satisfaction : (Record no. 16480)

MARC details
000 -LEADER
fixed length control field 01457cam a22003614a 4500
001 - CONTROL NUMBER
control field 14165394
003 - CONTROL NUMBER IDENTIFIER
control field AUA.1
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200207123159.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 051107s2006 nyua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2005055231
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1591841097
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781591841098
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocm62325073
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BAKER
-- C#P
-- VP@
-- DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.335
Item number .D46 2006
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/343
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Denove, Chris.
245 10 - TITLE STATEMENT
Title Satisfaction :
Remainder of title how every great company listens to the voice of the customer /
Statement of responsibility, etc Chris Denove and James D. Power IV.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Portfolio,
Date of publication, distribution, etc 2006.
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 266 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
9 (RLIN) 14001
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing research.
9 (RLIN) 20203
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 14310
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Power, James D.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/fy0612/2005055231.html">http://www.loc.gov/catdir/toc/fy0612/2005055231.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0720/2005055231-d.html">http://www.loc.gov/catdir/enhancements/fy0720/2005055231-d.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0720/2005055231-b.html">http://www.loc.gov/catdir/enhancements/fy0720/2005055231-b.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Delbert W. Baker Special Leadership Collection
Classification part HF 5415.335
Item part .D46 2006
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Total Checkouts Full call number Barcode Date last seen Date checked out Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     DWB Special Leadership Collection Judith Thomas Library Judith Thomas Library Delbert W. Baker Special Leadership Collection 29/09/2016 Donation, Dr. Delbert Baker 25.00 AUA019880 1 HF 5415.335 .D46 2006 AUA019880 07/01/2025 09/12/2024 25.00 29/09/2016 Delbert W. Baker Special Leadership Collection