Deliver outstanding customer service : (Record no. 13585)

MARC details
000 -LEADER
fixed length control field 00931nam a22002417a 4500
003 - CONTROL NUMBER IDENTIFIER
control field AUA.1
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20141112161405.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 141110t xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781857037838
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1857037839
040 ## - CATALOGING SOURCE
Transcribing agency JTL
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .N37 2002
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Nash, Susan
9 (RLIN) 47724
245 ## - TITLE STATEMENT
Title Deliver outstanding customer service :
Remainder of title gain and retain customers and stay ahead of the competition /
Statement of responsibility, etc Susan Nash and Derek Nash.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Howtobooks,
Date of publication, distribution, etc c2002.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 226 p. :
Other physical details ill. :
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliography and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer service
9 (RLIN) 47726
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Nash, Derek
9 (RLIN) 47783
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Classification part HF 5415.5
Item part .N37 2002
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Books Judith Thomas Library Judith Thomas Library General Stacks 10/11/2014 Bought by JTL 39.00 AUA016680 HF 5415.5 .N37 2002 AUA016680 10/11/2014 39.00 10/11/2014 Books