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Deliver outstanding customer service :

Nash, Susan

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition / Susan Nash and Derek Nash. - 2nd ed. - London : Howtobooks, c2002. - xii, 226 p. : ill. : 24 cm.

Includes bibliography and index.

ISBN: 9781857037838 1857037839

Subjects--Topical Terms:
Customer service

LC Class. No.: HF5415.5 / .N37 2002

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