000			02201cam a2200313 i 4500
999			_c22599 _d22599
001			19701427
003			AUA.1
005			20190815142004.0
008			170612s2017 enk b 001 0 eng
010			_a 2017027712
020			_a9780749480882 (alk. paper)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD42 _b.L53 2017
082	0	0	_a658.4/053 _223
100	1		_aLiddle, David _c(Mediator) _eauthor.
245	1	0	_aManaging conflict : _ba practical guide to resolution in the workplace / _cDavid Liddle.
260			_aLondon, United Kingdom : _bKogan Page Limited, _cc2017
300			_axiii, 301 pages : _c24 cm
504			_aIncludes bibliographical references and index.
505	0		_aAcknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
650		0	_aConflict management.
650		0	_aInterpersonal conflict _xPrevention.
650		0	_aPersonnel management.
776	0	8	_iOnline version: _aLiddle, David (Mediator) author. _tManaging conflict _b1st Edition. _dNew York : Kogan Page Ltd, [2017] _z9780749480899 _w(DLC) 2017035672
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBOOK _hHD 42 _i.L53 2017