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| 001 | 12552805 | ||
| 003 | AUA.1 | ||
| 005 | 20200207123909.0 | ||
| 008 | 011001s2002 njua b 001 0 eng | ||
| 010 | _a 2001054396 | ||
| 020 | _a1564145999 (pbk.) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.T498 2002 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aTimm, Paul R. | |
| 245 | 1 | 0 |
_a50 powerful ideas you can use to keep your customers / _cby Paul R. Timm. |
| 246 | 3 | _aFifty powerful ideas you can use to keep your customers | |
| 250 | _a3rd ed. | ||
| 260 |
_aFranklin Lakes, NJ : _bCareer Press, _c2002. |
||
| 300 |
_a158 p. : _bill. ; _c21 cm. |
||
| 504 | _aIncludes bibliographical references (p. 147-149) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aConsumer satisfaction. _914001 |
|
| 650 | 0 | _aSupervision of employees. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cDWBSLC _hHF 5415.5 _i.T498 2002 |
||