000			01663nam a22002777a 4500
999			_c16900 _d16900
003			AUA.1
005			20191015141950.0
008			160321t xxu||||| |||| 00| 0 eng d
010			_a2002001129
020			_a0071401946
020			_a9780071401944
040			_cJTL
050			_aBF637.C45 _bC78 2002
245			_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
260			_aNew York : _bMcGraw-Hill, _cc2002.
300			_axv, 240 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 31) and index.
505			_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits.
650			_aInterpersonal communication. _953060
650			_aInterpersonal relations. _953061
700			_aPatterson, Kerry, _d1946- _953062
700			_aGrenny, Joseph _953063
700			_aMcMillan, Ron _953064
700			_aSwitler, Al _953065
942			_2lcc _cDWBSLC _hBF 637.C45 _iC78 2002