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|---|---|---|---|
| 999 |
_c16480 _d16480 |
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| 001 | 14165394 | ||
| 003 | AUA.1 | ||
| 005 | 20200207123159.0 | ||
| 008 | 051107s2006 nyua 001 0 eng | ||
| 010 | _a 2005055231 | ||
| 020 | _a1591841097 | ||
| 020 | _a9781591841098 | ||
| 035 | _a(OCoLC)ocm62325073 | ||
| 040 |
_aDLC _cDLC _dBAKER _dC#P _dVP@ _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.D46 2006 |
| 082 | 0 | 0 |
_a658.8/343 _222 |
| 100 | 1 | _aDenove, Chris. | |
| 245 | 1 | 0 |
_aSatisfaction : _bhow every great company listens to the voice of the customer / _cChris Denove and James D. Power IV. |
| 260 |
_aNew York : _bPortfolio, _c2006. |
||
| 300 |
_axxi, 266 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction. _914001 |
|
| 650 | 0 |
_aMarketing research. _920203 |
|
| 650 | 0 |
_aCustomer relations. _914310 |
|
| 700 | 1 | _aPower, James D. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0612/2005055231.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0720/2005055231-d.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0720/2005055231-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cDWBSLC _hHF 5415.335 _i.D46 2006 |
||