000			01686nam a22002657a 4500
003			AUA.1
005			20180501213955.0
008			160229t xxu||||| |||| 00| 0 eng d
010			_a2010019143
020			_a9780071745284 (pbk. : acid-free paper)
040			_cJTL
050			_aHD30.3 _b.H387 2011
100			_aHayashi, Shawn Kent. _952788
245			_aConversations for change : _b12 ways to say it right when it matters most / _cShawn Kent Hayashi.
260			_aNew York : _bMcGraw-Hill, _cc2011.
300			_axi, 235 p. : _bill. ; _c23 cm.
500			_aIncludes index.
505			_a pt. 1. Foundations for every conversation. Emotional intelligence -- Values : workplace motivators -- Communication styles -- pt. 2. The 12 conversations. Overview of the 12 conversations -- Conversation for connection -- Conversation for creating new possibilities -- Conversation for structure -- Conversation for commitment -- Conversation for action -- Conversation for accountability -- Conversation for conflict resolution -- Conversation for breakdown -- Conversation for withdrawal and disengagement -- Conversation for change -- Conversation for appreciation -- Conversation for moving on -- Putting it all together : the conversation map.
520			_a Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved.
650			_aCommunication in management. _952789
650			_aCommunication in personnel management. _952790
650			_aInterpersonal communication. _952791
650			_aPerformance. _952792
942			_2lcc _cBOOK _hHD 30.3 _i.H387 2011
999			_c14555 _d14555