| 000 | 00931nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | AUA.1 | ||
| 005 | 20141112161405.0 | ||
| 008 | 141110t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781857037838 | ||
| 020 | _a1857037839 | ||
| 040 | _cJTL | ||
| 050 |
_aHF5415.5 _b.N37 2002 |
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| 100 |
_aNash, Susan _947724 |
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| 245 |
_aDeliver outstanding customer service : _bgain and retain customers and stay ahead of the competition / _cSusan Nash and Derek Nash. |
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| 250 | _a2nd ed. | ||
| 260 |
_aLondon : _bHowtobooks, _cc2002. |
||
| 300 |
_axii, 226 p. : _bill. : _c24 cm. |
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| 504 | _aIncludes bibliography and index. | ||
| 650 |
_aCustomer service _947726 |
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| 700 |
_aNash, Derek _947783 |
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| 942 |
_2lcc _cBOOK _hHF 5415.5 _i.N37 2002 |
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| 999 |
_c13585 _d13585 |
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