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Conversations for change : 12 ways to say it right when it matters most / Shawn Kent Hayashi.

By: Material type: TextPublication details: New York : McGraw-Hill, c2011.Description: xi, 235 p. : ill. ; 23 cmISBN:
  • 9780071745284 (pbk. : acid-free paper)
Subject(s): LOC classification:
  • HD30.3 .H387 2011
Contents:
pt. 1. Foundations for every conversation. Emotional intelligence -- Values : workplace motivators -- Communication styles -- pt. 2. The 12 conversations. Overview of the 12 conversations -- Conversation for connection -- Conversation for creating new possibilities -- Conversation for structure -- Conversation for commitment -- Conversation for action -- Conversation for accountability -- Conversation for conflict resolution -- Conversation for breakdown -- Conversation for withdrawal and disengagement -- Conversation for change -- Conversation for appreciation -- Conversation for moving on -- Putting it all together : the conversation map.
Summary: Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved.
Item type: Books
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Judith Thomas Library General Stacks Books HD 30.3 .H387 2011 (Browse shelf(Opens below)) AUA017504 Available AUA017504

Includes index.

pt. 1. Foundations for every conversation. Emotional intelligence --
Values : workplace motivators --
Communication styles --
pt. 2. The 12 conversations. Overview of the 12 conversations --
Conversation for connection --
Conversation for creating new possibilities --
Conversation for structure --
Conversation for commitment --
Conversation for action --
Conversation for accountability --
Conversation for conflict resolution --
Conversation for breakdown --
Conversation for withdrawal and disengagement --
Conversation for change --
Conversation for appreciation --
Conversation for moving on --
Putting it all together : the conversation map.


Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved.