TY  - BOOK
AU  - Perez, Orlando Jay
TI  - The patient experience: a guide to creating a meaningful patient experience in every healing encounter. 
T2  - Florida Hospital healthcare & leadership monograph series
SN  - 9780982040959
AV  - RT90.5 .P47 2009
PY  - 2009///
CY  - Orlando, Fla.
PB  - Florida Hospital
KW  - Patient-Centered Care
KW  - Hospital
KW  - Patient Relations
KW  - Hospital care
KW  - Hospital patients
KW  - Care
N1  - Monograph V. II in the Florida Hospital Healthcare & Leadership Monograph Series
ER  -