@book{8711,
	author = {Perez, Orlando Jay},
	title = {The patient experience :},
	publisher = {Florida Hospital,},
	year = {2009.},
	series = {Florida Hospital healthcare & leadership monograph series.},
	address = {Orlando, Fla. :},
	note = {Monograph V. II in the Florida Hospital Healthcare & Leadership Monograph Series.}
}