The Hayes, John 1943- creator text bibliography enk Basingstoke, Hampshire Palgrave Macmillan c2018 2014 5th edition. monographic eng

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xxxii, 529 pages : 26 cm color illustrations ; Process models of change -- Leading change : a process perspective -- Patterns of change -- Recognising the need or opportunity for change -- Starting the change -- Building change relationships -- Diagnosis -- Gathering and interpreting information -- The role of leadership in change management -- Power, politics and stakeholder management -- Communicating change -- Motivating others to change -- Supporting others through change -- Shaping implementation strategies -- Developing a change plan -- Types of intervention -- Action research -- Appreciative inquiry -- Training and development -- High performance development -- Business process reengineering -- Lean -- Culture profiling -- Selecting interventions -- Implementing change -- Reviewing and keeping the change on track -- Making change stick -- Spreading change -- Individual and collective learning -- Pulling it all together : a case study. John Hayes. Includes bibliographical references and index. Organizational change Organizational effectiveness Organizational administration Organizational Innovation Business and Management HD58.8 .H39 2018 658.4/06 9781352001235 2014017589 DLC 140515 20210107072026.0 18152332 eng