a practical guide to resolution in the workplace Liddle, David (Mediator) creator author. text bibliography enk London, United Kingdom Kogan Page Limited c2017 2017 monographic eng

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xiii, 301 pages : 24 cm Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index. David Liddle. Includes bibliographical references and index. Conflict management Interpersonal conflict Prevention Personnel management HD42 .L53 2017 658.4/053 Liddle, David (Mediator) author. New York : Kogan Page Ltd, [2017] 1st Edition. (DLC) 2017035672 9780749480882 (alk. paper) 2017027712 DLC 170612 20190815142004.0 19701427 eng