@book{21473,
	author = {Smith, Robin M.,},
	title = {Conquering the content :},
	publisher = {Jossey-Bass,},
	year = {c2008.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/toc/fy0903/2007050956.html}
}