@book{20488,
	author = {Quick, Thomas L.},
	title = {Training managers so they can really manage :},
	publisher = {Jossey-Bass,},
	year = {1991.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/toc/wiley023/90028765.html}
}