navigating the tensions between organizations and the public Littlefield, Robert S. 1952- editor. Sellnow, Timothy L. (Timothy Lester) 1960- editor. text bibliography mdu Lanham, MD Lexington Books c2015 2015 monographic eng

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vi, 153 p. ; 24 cm. Introduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe & Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad & Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed & Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick & Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow. edited by Robert S. Littlefield and Timothy L. Sellnow. Includes bibliographical references and index. Crisis management Public relations Management Communication HD49 .R57 2015 658.4/056 9781498517898 (cloth : alk. paper) 2015035569 DLC 150911 20180502151539.0 18779969 eng