@book{18835,
	author = {Hocker, Joyce L. and Wilmot, William W.},
	title = {Interpersonal conflict /},
	publisher = {McGraw-Hill,},
	year = {c2014.},
	address = {New York :},
	edition = {9th ed.},
	note = {Wilmot's name appears first on the 8th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1305/2012032806-b.html}
}