@book{17281,
	author = {Connor, Tim,},
	title = {81 challenges smart managers face :},
	publisher = {Sourcebooks,},
	year = {c2007.},
	address = {Naperville, Ill. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip075/2006037109.html}
}