00845cam a22002654a 450000100090000000300060000900500170001500800410003201000170007302000220009004000180011204200080013005000250013808200170016310000180018024500770019824600600027525000120033526000470034730000290039450400640042365000350048765000270052265000300054912552805AUA.120200207123909.0011001s2002    njua     b    001 0 eng    a  2001054396  a1564145999 (pbk.)  aDLCcDLCdDLC  apcc00aHF5415.5b.T498 200200a658.8/122211 aTimm, Paul R.10a50 powerful ideas you can use to keep your customers /cby Paul R. Timm.3 aFifty powerful ideas you can use to keep your customers  a3rd ed.  aFranklin Lakes, NJ :bCareer Press,c2002.  a158 p. :bill. ;c21 cm.  aIncludes bibliographical references (p. 147-149) and index. 0aCustomer servicesxManagement. 0aConsumer satisfaction. 0aSupervision of employees.