01518nam a22002537a 4500003000600000005001700006008004100023010001500064020001500079020001900094040000800113050002500121245010200146260003900248300002600287504005900313505074800372650003301120650002901153700002901182700001901211700001801230700001601248AUA.120191015141950.0160321t        xxu||||| |||| 00| 0 eng d  a2002001129  a0071401946  a9780071401944   cJTL  aBF637.C45 bC78 2002  aCrucial conversations :btools for talking when stakes are high / cKerry Patterson ... [et al.].  aNew York : bMcGraw-Hill, cc2002.  axv, 240 p. ; c24 cm.  aIncludes bibliographical references (p. 31) and index.  aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results --  Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits.  aInterpersonal communication.  aInterpersonal relations.  aPatterson, Kerry,d1946-  aGrenny, Joseph  aMcMillan, Ron  aSwitler, Al