TY  - BOOK
AU  - Connors,Roger
AU  - Smith,Tom
TI  - How did that happen?: holding people accountable for results the positive, principled way 
SN  - 9781591842583
AV  - HD70.U5 C588 2009
U1  - 658.3/14 22
PY  - 2009///
CY  - New York
PB  - Portfolio
KW  - Management
KW  - United States
KW  - Responsibility
KW  - Employee motivation
KW  - Organizational behavior
N1  - Includes index; The outer ring -- Form expectations -- Communicate expectations -- Align expectations -- Inspect expectations -- The inner ring -- Examine motivation -- Evaluate training -- Assess accountability -- Consider culture
N2  - A simple, proven approach to improve accountability and your company's bottom line
UR  - http://www.loc.gov/catdir/enhancements/fy1004/2009012937-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1004/2009012937-d.html
ER  -