01457cam a22003614a 4500 16480 16480 14165394 AUA.1 20200207123159.0 051107s2006 nyua 001 0 eng 2005055231 1591841097 9781591841098 (OCoLC)ocm62325073 DLC DLC BAKER C#P VP@ DLC pcc HF5415.335 .D46 2006 658.8/343 22 Denove, Chris. Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. New York : Portfolio, 2006. xxi, 266 p. : ill. ; 24 cm. Includes index. Consumer satisfaction. 14001 Marketing research. 20203 Customer relations. 14310 Power, James D. Table of contents only http://www.loc.gov/catdir/toc/fy0612/2005055231.html Publisher description http://www.loc.gov/catdir/enhancements/fy0720/2005055231-d.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0720/2005055231-b.html 7 cbc orignew 1 ocip 20 y-gencatlg lcc DWBSLC HF 5415.335 .D46 2006 0 0 lcc 0 0 DWBSLC AUA.1 AUA.1 SPEC 2016-09-29 Donation, Dr. Delbert Baker 25.00 AUA019880 1 HF 5415.335 .D46 2006 AUA019880 2025-01-07 07:31:00 2024-12-09 25.00 2016-09-29 DWBSLC