02493cam a22003374a 4500 16045 16045 13267097 AUA.1 20191213113344.0 030709s2003 miu 000 0 eng 2003015623 0310221528 (alk. paper) DLC DLC DLC pcc BV4597.53.C58 C59 2003 158.2 22 Cloud, Henry. 28083 Boundaries face to face : how to have that difficult conversation you've been avoiding / Henry Cloud and John Townsend. Grand Rapids, Mich. : Zondervan, c2003. 266 p. ; 24 cm. Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority. Conflict management Religious aspects Christianity. Conversation Religious aspects Christianity. Interpersonal conflict Religious aspects Christianity. Townsend, John Sims, 1952- 28087 Table of contents only http://www.loc.gov/catdir/toc/ecip046/2003015623.html Publisher description http://www.loc.gov/catdir/enhancements/fy0633/2003015623-d.html Sample text http://www.loc.gov/catdir/enhancements/fy0625/2003015623-s.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc DWBSLC BV 4597.53.C58 C59 2003 0 0 lcc 0 0 DWBSLC AUA.1 AUA.1 SPEC 2016-09-05 Donation, Dr. Delbert Baker 25.00 AUA019984 1 BV 4597.53 .C58 C59 2003 AUA019984 2019-04-18 00:00:00 2019-04-14 25.00 2016-09-05 DWBSLC