01134cam a2200289 a 4500 15935 15935 1088546 AUA.1 20200207123331.0 920804s1993 nyu 000 0 eng 92030255 0688123163 : $20.00 DLC DLC DLC HF5415.5 .B528 1993 658.8/12 20 Blanchard, Kenneth H. Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. 1st ed. New York : Morrow, c1993. xii, 137 p. ; 22 cm. Customer services. Bowles, Sheldon M. Publisher description http://www.loc.gov/catdir/description/hc044/92030255.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0912/92030255-b.html 7 cbc orignew 1 ocip 19 y-gencatlg lcc DWBSLC HF 5415.5 .B528 1993 0 0 lcc 0 0 DWBSLC AUA.1 AUA.1 SPEC 2016-08-31 Donation, Dr. Delbert Baker 25.00 AUA019338 HF 5415.5 .B528 1993 AUA019338 2016-08-31 00:00:00 25.00 2016-08-31 DWBSLC 0 0 lcc 0 0 DWBSLC AUA.1 AUA.1 SPEC 2018-05-31 Donation, Dr. Delbert Baker 25.00 AUA23283 HF 5415.5 .B528 1993 AUA23283 2018-05-31 00:00:00 2 25.00 2018-05-31 DWBSLC