12 ways to say it right when it matters most Hayashi, Shawn Kent. creator text xxu New York McGraw-Hill c2011 monographic eng

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xi, 235 p. : ill. ; 23 cm. Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved. pt. 1. Foundations for every conversation. Emotional intelligence -- Values : workplace motivators -- Communication styles -- pt. 2. The 12 conversations. Overview of the 12 conversations -- Conversation for connection -- Conversation for creating new possibilities -- Conversation for structure -- Conversation for commitment -- Conversation for action -- Conversation for accountability -- Conversation for conflict resolution -- Conversation for breakdown -- Conversation for withdrawal and disengagement -- Conversation for change -- Conversation for appreciation -- Conversation for moving on -- Putting it all together : the conversation map. Shawn Kent Hayashi. Includes index. Communication in management Communication in personnel management Interpersonal communication Performance HD30.3 .H387 2011 9780071745284 (pbk. : acid-free paper) 2010019143 160229 20180501213955.0