01686nam a22002657a 4500 AUA.1 20180501213955.0 160229t xxu||||| |||| 00| 0 eng d 2010019143 9780071745284 (pbk. : acid-free paper) JTL HD30.3 .H387 2011 Hayashi, Shawn Kent. 52788 Conversations for change : 12 ways to say it right when it matters most / Shawn Kent Hayashi. New York : McGraw-Hill, c2011. xi, 235 p. : ill. ; 23 cm. Includes index. pt. 1. Foundations for every conversation. Emotional intelligence -- Values : workplace motivators -- Communication styles -- pt. 2. The 12 conversations. Overview of the 12 conversations -- Conversation for connection -- Conversation for creating new possibilities -- Conversation for structure -- Conversation for commitment -- Conversation for action -- Conversation for accountability -- Conversation for conflict resolution -- Conversation for breakdown -- Conversation for withdrawal and disengagement -- Conversation for change -- Conversation for appreciation -- Conversation for moving on -- Putting it all together : the conversation map. Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved. Communication in management. 52789 Communication in personnel management. 52790 Interpersonal communication. 52791 Performance. 52792 lcc BOOK HD 30.3 .H387 2011 14555 14555 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2016-02-29 Bought by JTL 25.57 AUA017504 1 1 HD 30.3 .H387 2011 AUA017504 2017-01-30 00:00:00 2016-12-20 25.57 2016-02-29 BOOK