@book{14540,
	author = {Lerbinger, Otto.},
	title = {The crisis manager :},
	publisher = {Routledge, },
	year = {2012.},
	series = {Routledge communication series ;},
	address = {New York : },
	edition = {2nd ed.},
	note = {Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.}
}