TY  - BOOK
AU  - Nash, Susan 
AU  - Nash, Derek
TI  - Deliver outstanding customer service: gain and retain customers and stay ahead of the competition 
SN  - 9781857037838
AV  - HF5415.5 .N37 2002
PY  - 2002///
CY  - London
PB  - Howtobooks, 
KW  - Customer service
N1  - Includes bibliography and index
ER  -