00931nam a22002417a 4500 AUA.1 20141112161405.0 141110t xxu||||| |||| 00| 0 eng d 9781857037838 1857037839 JTL HF5415.5 .N37 2002 Nash, Susan 47724 Deliver outstanding customer service : gain and retain customers and stay ahead of the competition / Susan Nash and Derek Nash. 2nd ed. London : Howtobooks, c2002. xii, 226 p. : ill. : 24 cm. Includes bibliography and index. Customer service 47726 Nash, Derek 47783 lcc BOOK HF 5415.5 .N37 2002 13585 13585 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2014-11-10 Bought by JTL 39.00 AUA016680 HF 5415.5 .N37 2002 AUA016680 2014-11-10 00:00:00 39.00 2014-11-10 BOOK