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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Material type: TextPublication details: New York : McGraw-Hill, c2012.Edition: 2nd edDescription: xviii, 244 p. ; 24 cmISBN:
  • 9780071775304 (hbk. : alk. paper)
  • 0071775307 (hbk. : alk. paper)
  • 9780071771320 (pbk. : alk. paper)
  • 0071771328 (pbk. : alk. paper)
  • 9780071772204 (e-ISBN)
Subject(s): LOC classification:
  • BF637.C45  C78 2012
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Item type: Books
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Judith Thomas Library General Stacks Books BF 637 .C45 C78 2012 (Browse shelf(Opens below)) AUA017611 Available AUA017611

Includes bibliographical references (p. 31) and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.