HBR guide to dealing with conflict / (Record no. 22610)

MARC details
000 -LEADER
fixed length control field 03403cam a2200349 i 4500
001 - CONTROL NUMBER
control field 19364163
003 - CONTROL NUMBER IDENTIFIER
control field AUA.1
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190819161600.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161102s2017 mau b 001 0 eng c
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2016044710
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781633692152
Qualifying information (pbk. : alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency MH/DLC
Language of cataloging eng
Transcribing agency MH
Description conventions rda
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD42
Item number .G33 2017
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4/053
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Gallo, Amy,
Relator term author.
245 10 - TITLE STATEMENT
Title HBR guide to dealing with conflict /
Statement of responsibility, etc Amy Gallo.
246 3# - VARYING FORM OF TITLE
Title proper/short title Harvard Business Review guide to dealing with conflict
246 30 - VARYING FORM OF TITLE
Title proper/short title Dealing with conflict
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston, Massachusetts :
Name of publisher, distributor, etc Harvard Business Review Press,
Date of publication, distribution, etc c2017
300 ## - PHYSICAL DESCRIPTION
Extent xxviii, 193 pages :
Dimensions 23 cm.
490 1# - SERIES STATEMENT
Series statement Harvard Business Review guides
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
520 ## - SUMMARY, ETC.
Summary, etc While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away--
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Conflict management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Work environment.
9 (RLIN) 14765
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Harvard business review guides.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
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e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Classification part HD 42
Item part .G33 2017
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Books Judith Thomas Library Judith Thomas Library General Stacks 19/08/2019 AUA textbook inventory 22.36 AUA25428   HD 42 .G33 2017 AUA25428 19/08/2019 22.36 19/08/2019 Books